Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***m –
Fast shipping touch works perfectly. Sounds is pretty good.
K***e –
Very happy with item. Works perfectly (obv like not too quality Apple products definition) but I would rather pay for these a hundred times over than spend almost £200 on original ear pods. Extremely fast shipping. Thank you store!
Customer –
Good quality headphones, good autonomy and that does not flash red and blue when the sound is activated. Received in 1 week and a half
K***e –
Very quickly exhibition Thank you, remains tried
V***h –
Everything works with iOS
G***t –
Good sound, lightweight headphones
V***y –
Headphones went about a month, in principle good, the sound is normal, the bass is present, the microphone is also good, for its price is excellent. The only thing that they can not be put on the rib or on the lower face of the box, fall (the battery is 300 declared, in general, I will sweat and later add a review. I’m happy.
L***n –
Ordered a second set of headphones + case. Something special from the bottom is not expected. Sometimes there’s a lost connection. It’s been a month. Packing is good.
Customer –
They listen well, they connect fast for their price are very good
B***i –
amazing!
E***t –
Excellent headphones, good sound. Easily connected to iphone11 pro. In Greece came for 1 month
M***z –
Good headphones.
L*** –
They sound pretty good. They are of good quality. Thanks to the store. I’m very happy
M***r –
Very good, buy could be better
V***v –
I was very afraid that the sound would not be very. But it was even very excellent. For such money, the bassist unleashed headphones are just a class. Long disassembled how to connect correctly to the phone, touch buttons I was confused a little. While happy, but the time will show how much will last.
G***o –
Many thanks to the store, there were problems with the delivery of the parcel went 2 months. Everything works, very satisfied.
V***v –
Good earphone
A***v –
The order was almost three months. Packed in a branded box, complete with a cord for charging. The sound quality suits me quite well. You need to speak louder with phone conversations. In short, I’m happy. Long road to coronavirus.
R***r –
Headphones went long, but came. Instructions for connecting are not very clear. without Russian language. The sound is medium and leaves much to be desired. Bass is not bright. But for your money, the headphones are excellent!
A***v –
Headphones came but very long delivery ordered on November 11. And so it seems to look like nothing in the work did not try the boxes are not much crumpled, although the store packed well in an air bag. Thank you to the seller for the fast shipment we will order more.
Customer –
Received satisfied thank you