Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Keeps the cable medium, attached to 2-sided tape.
M***a –
The product corresponds to the description. I recommend the store.
M***a –
Product corresponds to the description, I recommend the store and the goods.
N***m –
Everything has come. They haven’t checked yet.
R***r –
Everything is super!
V***L –
Came in 40 days, not tracked All quality, to my cord approached, the phone is charged normally, in the car-generally Super!
A***o –
I ordered Bo Devki to break the yusb ports in tablets and mobile phones, but it works, it’s very convenient. You can safely buy.
A***k –
Fast delivery, twisted wires when charging glow running light, cool)
Customer –
It arrived in the LNR for a month. Very satisfied
7***r –
Got on time, thanks to the store. In the description, a small inaccuracy, goes without a connector and not necessarily for Samsung.
E***K –
For long
A***n –
What you need.
S***i –
Everything is super.
N***N –
Провод класс, качество хорошее, провод светится как бегунком, сверху где крепится магнит синий светодиод
N***N –
The magnet is very strong, came together with the wire, comes tightly into the phone
L***l –
The product came without damage, charging works properly, beautifully runs a color track during charging, you can use it as a night light. When the battery is fully charged, charging continues to glow, although I read that I should turn off, I do not know.
V***y –
At last I came, I already thought that he was on foot! 59 days! The overflow is very cool, but fast charging is not quite that it does not go, but also falls on about 700 mAh. Simple 1.500 to 2.800 mAh cable Led 700 to 2.200 mAh.
Customer –
I bought a cable and 3 nozzles for different phones. They don’t work. The store warned that I would write a truthful review, but he I didn’t want to pay it back. I had to open a dispute. For boxing, the money was not returned. But it was not needed, the nozzles do not work.
O***a –
Made an order on October 9. A few parcels were combined into one large package, it was necessary to take them then at the cash desk in the “Pyaterochka”. And since October 26, the parcel has been at customs for exactly 3 months. What she’s been doing there for so long, I have no idea. I thought I would not get my orders. In the “Pyaterochka” The parcel came on January 30. The goods were satisfied.
A***v –
The magnet from the usual magnetic keeps well
R***s –
The store is great. It came in 9 days, everything works and glows. Recommend