Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***l –
Order placed 28.09.2020 dotarło 30.09.2020 so very quickly. Goods neatly packed without any damage. I for now all works flawlessly. Earphone rapidly parują with your phone (Xiaomi Poco F1) call phone OK. Can Talk also by one handset and have contact otocze niem. Range indoors, U me wyniósł 4 m, then gubiły range. Can’t their zaliczyć to loud, rather play correctly, bass soft, can by concealer you will improve the volume. As for the rest of the see during use.
F***t –
Surprise surprise ! For a mere 17 euro, this tws left me amazed with its superb sound quality, beautiful design, ease and comfort while wearing and good battery backup too. I was honestly not expecting this but I gave it a shot anyways and was left pleasantly surprised. Best part was, I am a hardcore PubgMobile player and I tried this time with my new Mifa X8 tws. It was unbelievable to 0 latency in audio/sound. Played for 2hrs16 minutes from 100% battery and now it’s at 73%. Perfect! I listen to rock and metal songs always. I liked the highs, lows and mid. Oh yes, I had to fit a new ear buds tip because the one that came with this X8 wasn’t good. Fit a little bigger ear tip and you will feel the real bass. I’ve added a photo with the new earbud tip that I’ve used. I thank the store for this amazing X8 at a mere cost of 17 euros. Thanks again.
M***a –
Very beautifully packed, sit well and look very beautiful. Sound is also good
V***n –
Thanks 🙂 Delivery two weeks, with quality problems is not, everything is fine) Recommend 🙂
O***o –
Delivery fast 10 days to Samara, came 50 percent charged, ended up immediately, but here’s the sound …. I certainly expected more, there is no bass at all, and the volume does not shine. In short, I will use and complement.
M***a –
I bought 2 and they’re excellent, their battery is good, the round box they come in is very elegant and sound good. It is certainly a good value for money. The only bad thing and I’m glad that was the only thing. It was that it took more than 80 days to arrive, it’s a long time!
O***o –
Well packed, came quickly, the quality is good, but here’s the sound for 3
Customer –
Really nothing to say for the price, sound quality, finish the product. Fast delivery 4 days.
Customer –
The phone is good, pretty well done but found it a little low Finally am testing but like Yes
T***n –
good
E***a –
I arrive before the date very well the audio. Excellent
J***n –
Very fast delivery, good packaging. thank you!
L***v –
Very beautiful and elegant, good sound and compact
D***a –
Bass is not very powerful, but additional equalizer gives it a kick. the earbuds great – fit well, sound very nice, easy control. Received in 3days (Chose the shipping from Poland)
Customer –
Thank you salesman. I got very well packaged and in good time. Warm good material. I really like the sound of it. Good looks. I highly recommend this store.
E***A –
Good product