Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
There are thread swen on the buttom to hold up the pleats,you have to cut off the thread,arrive in very good condtion,skirt is very very cute,like it much!
Customer –
Very bright color,cool skirt.
Customer –
Perfect. The colors are beautiful, really liked itvery comfortable for slender girls. Thanks.
Customer –
My best skirt ever!!!!!
Customer –
Receive within 15 days,super quality and super cute!
Customer –
Very beautiful
Customer –
The skirt is chic. Went somewhere 20 days in Lions about, forgot to count. Quality is good, I like, true, she will be a little “standing” and because of this, a little bit, but who will store such a chic skirt badly? 🙂 Very hurt the skirt because in addition to the small size, there is still a waist regulator, I just achrinel from this and immediately ordered a regulator and in truth helps, I have a waist 64, but I still need a minimum of 60 in the skirt, so this helps me with the regulator. Those who invented this skirt, they are too intelligent, they managed to make a pocket near the zipper, which is very cool, just gorgeous. For example, the phone Samsung gelexy 8C there is a good fit, it will not fall out (of course, if you just go, I do not dry) and it will not be almost visible that there is something in the skirt. Very attractive looks color, looks not at all cheap. Usually I’m not very comfortable in skirts, but in this I’m just gorgeous, and comfortable. Definitely advise
Customer –
Size L for height 180 cm, weight 59 kg, from 65 cm, about 94 cm. The length corresponds to the declared and more than other similar skirts with Ali. The fabric is good, not heavy and not naked synthetics. There is a pocket in the area of the zipper. Adjustable at your waist with a lock with teeth, but. I took the same store green skirt from another lot too size L, and it was tight and short. This mainly on the hips slides on a full buckle, but nothing terrible. As a gift put a tie-bow in color oochen nice! Thank you so much! The order itself went less than three weeks, the skirts came stitched at the bottom of the corrugated, as expected. Pull, and the thread will easily be removed. I recommend the seller! Please advise with it on size before buying
Customer –
It’s almost perfect, it was very weirdly sewed together, but as I tore it, it became perfectly fine. It makes my hips look bigger than they are, but that’s fine! Love it!
Customer –
Very cute skirt and the quality is amazing! it fits perfectly and i love it very much. remember to remove the white thread at the bottom if you’re going to get it! thanks store
Customer –
Beautiful. Fast shipping. Good fabrick. 5 stars for me, i want to order more!
Customer –
Super cute,like it.
Customer –
the quality is pretty good for the price!!! there is an adjustable zipper so you can choose how tightly it goes around your waist. i am usually a US small/medium or around size 4-6 and it fits comfortably
Customer –
Arrive very very quickly,12 days,the color is beautiful,the skirt is cute.