Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
C***a –
chegou antes do tempo, produto de boa qualidade
Customer –
운동용으로 사용할려면 일반적으로 귀에만 꼽는 이어폰은 불안해서 이걸 주문했는데 가격대비 음질도 꽤 괜찮네요 음장감도 꽤 좋은 편이고 밸런스도 잘 만는 것 같네요 참고로 전 클래식 위주로 듣습니다. 유일한 단점은 약간 귀에 꽉 끼는 느낌인데 모든 사람의 귀에 다 맞출수는 없으니 만족합니다 사용하다 보면 적응될 정도이네요
D***z –
se escuchan bastante bien los cascos lo único es que cuando hablas con alguien es como si estuvieras hablando con el manos libres cuando hablas con la otra persona que te escucha ya solo me falta a ver cuánto me duran de batería
H***i –
as the pictures i still didnt test it
F***t –
Écouteurs très sympa ils un son agréable pour le prix. Le produit est conforme a la description et aux photos je recommande vivement ce vendeur et la livraison est rapide 5 jours ouvrés merci beaucoup
R***a –
looks nice. very quick paired with Xiaomi phone. battery I don’t know but till now about 8 hours and it wasn’t empty. sound is ok but no bass. quick delivery to Netherlands. I recommend this product. if it will be working like now than is ok.
S***v –
С телефоном законектился на раз два, всё работает на 5
K***n –
The states came quickly. Charged for 80% work well.
A***a –
All super works. Shipping rapid. Recommend
V***t –
It came on a promised date. The sound quality is great. Headphones can be said for nothing and exceed the original Samsung and 5 times cheaper. Headphones work separately this is a big plus and keep the charge 2.5 times longer than AirPods. I advise the store as well as this product
E***z –
Hurry up. Like in the picture. It doesn’t have a good low but for the price they go well.
J***m –
seems good
F***k –
All OK for this price Super
F***r –
I was surprised for good, sometimes it fails and doesn’t last the battery what it says, but it lasts about 6 hours a little longer, but you hear it well, I recommend it.
S***v –
The deposit to Germany was fast. Adnoi of the week. Everything works, the sound of chistaya, beautiful. To Samsung Galaxy Note 8 Mikrafon and the battery were not tested.
A***c –
Slow shipping and says it arrives in three days. For more everything ok