Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
It’s good that on the OG 98 and OB 98 took L, less would be no longer comfortable
Customer –
I liked the coat very much, qualitatively and well-sewn, the size matches. On a warm autumn, in winter it will be cold. It came quickly, less than a week before Chelyabinsk
*. –
Many thanks to the store 5 * Very high quality sewn, quality at altitude, delivery 2 weeks to the RB. The color is beautiful. With the seller talked about the size quickly replied and recommended for me the sizes. Everything came up perfectly: in the shoulders (my shoulders are wide) excellent, in the sleeves the length is excellent. In general, I’m delighted.! At such a attentive seller I will order something else. Recommend. I’ll add a photo later.
T***a –
Nice coat. My height is 164, 92-75-92 took M. It is thin, for the autumn, the camera certainly does not transmit the color, but it is gently cornflower. Delivery to Moscow is fast, although about a week the store sent, it came somewhere in a week.
S***r –
Very good quality, for a penny! My wife is happy!
M***a –
Chic coat! The color is very beautiful on the parameters 88-67-90 took the size M, the village freely think it was possible and S, on height 164 length to the middle of the calf
E***o –
Stunning coat for your money! On the parameters 84,5-63,5-91 and height 154 took the size s. Sat perfectly: freely, you can safely put on with a thick sweater or sweatshirt. Most likely I will sew the buttons, so as not to open. The length in my opinion is chic: it will not exactly be cold. Bought for 1394 rubles. With store coupon and AliExpress. Delivery of days to St. Petersburg. I bought Galina’s tip. The only thing on the pocket is not very neat, but for such money is permissible. Coat for the price of dresses-definitely recommend! In the photo under the coat of the turtleneck + sweater oversize, the coat can safely be smelled.
O***n –
All Super, many thanks!
N***A –
The coat is gorgeous. Fully corresponds to photos and description. With discounts came 1700 R. I wear Russian 44 size. I took L, I wanted it to be more of an oversize effect. But it’s straight to me, inside the free place is not very much, measured on the shirt, I do not know if a warm sweater will fit. Then I’ll add a tip. Delivery to Italy молниеносная, 2 weeks (recently all orders with Ali are delivered within 2-3 months and 2 weeks this is straight very quickly seems). I definitely advise the store and the goods!
Y***y –
Perfect autumn coat. The quality is super, not a single thread. Until St. Petersburg came quickly, a little more than 2 weeks.
O***k –
Communicate with the store, very quickly and politely answers) the cloak is super in warm weather) on the height of 164 cm took S, everything came up)
Customer –
Good, steam only need
A***r –
Girls, the quality is 5! at a height of 164 just below the knee. The color is accurate. I’m delighted. I’ll send a button and fire. The SPB reached 2 weeks
R***r –
Great coat! The fabric is matte, the lines are even, not a single thread! The sleeve is perfect in length, although I have quite long hands. Shipping is super fast!
K***a –
For its cost of a really good look, a very light thin quilted coat. Up to-5 degrees on the jacket in windy weather is very good. Oversized jacket and sweatshirts with sleeves “bat” comfortable in the sleeves of the coat and overall in volume comfortable, T. K. Bathrobe. In itself, the dressing gown is not very convenient: It opens from the wind, moves away, from the bag on the shoulder goes away. But if you know and see what you buy, then take it will not regret. Looks very worthy. By the way, very quickly the delivery was-just over a week.
D***a –
Coat cast! On the growth of 167 and on the long Village excellent. I think, at a temperature of up to 0 with a warm jumper om norms
K***a –
Down jacket Super! For such a price 1500 rubles. In general, a fairy tale) color and quality liked, the size m on my 44 Russian villages is good. Slightly thin, for a warm spring/autumn. Very satisfied) perhaps, I will order in another quote. To Moscow, delivery is 2 weeks.
O***a –
All seams are even, the quality is super. The size approached 44-46