Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shopvento.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***r –
Кофта очень качественная, сшито всё аккуратно и ровно,ничего нигде не торчит и никакого постороннего запаха. На российский 48-50 даже большевата,можно брать на размер поменьше. Продавца и магазин рекомендую
G***a –
всегда ношу размер s, но заказала М и не ошиблась. размер отлично подошёл. ткань приятная, продавца рекомендую
U***r –
Pros: The quality of knitwear is wonderful, quite dense and to feel very pleasant. Color as promised in the photo. On my size 44 took L, T-shirt sat with a fit, convenient. Seams and processing of quality. Delivered very quickly in 2 weeks. Minus: The cutout is not deep enough, less than promised in the photo.
O***a –
The quality is excellent. The size S is more like XS, but I like it in the wholesale. Cutout is less than a photo in the description.
A***r –
jolie couleur. taille bien. Envoi rapide
L***a –
I definetly recommend this product. I bought it in 3 colours. I normally wear S size but i ordered Medium and fits perfectly. The fabric is soft and warm.
A***e –
The color is Burgundy, the cutout is deep, as in the photo. On the growth of 170 sleeves is good, on the chest 90 is cramped. All blouse in the guise
T***a –
Good and quality T-shirt. Size XXL approached the OG 92 cm. Who likes more freely can take XXXL. Sleeves are not short. The color is dark blue, as in the store’s photo. I recommend to buy and thank you to the seller.
A***a –
To Chelyabinsk almost a month. The quality is very good, factory. Seams are all excellent, opaque dense fabric, a little stretch. The size of M at 96-70-98 sat tight, I wanted to. The neckline is shallow, everything is decent, and at the same time the neck is free. I recommend this product and store.
A***A –
2nd time I order, the T-shirt is chic, the threads do not stick out anywhere, the material is pleasant to the body, the size matches, and shipping super fast
N***a –
Corresponds to the picture and description. I recommend the store and successful sales to him!
F***r –
Satisfied with my order conform to the picture thank you very much to you store for your efficiency and speed
Customer –
Cotton in this T-shirt is not much, but there is. The body is pleasant. On the growth of 167, 69 kg, chest 96 in the skirt. Shines through, folds of the body emphasizes. I will wear something like the first layer. The photo looks denser.
Customer –
I was looking for a warm Tshirt for bed time and these didn’t work for me, they aren’t thermal style. However for a regular outfit, oh girl, these basic T-shirts are really good. Neck shape isn’t that wide. Thickness in grey looks fine, for the white one it looks cheap. I wanted them as tight as the model in the picture so an L worked for me. I wear EU S-M, 90-96 parameters.
G***r –
It was a month, the quality is excellent, cotton, stretches well
S***a –
Cool T-shirts. I ordered it in black and white. White shines through. At 46 size XL came up well. Knitwear is tight, it does not stretch much. Packed perfectly, thank you very much!
A***a –
A beautiful blouse, on the Russian 48 took 2XL, did not lose. The fabric is very pleasant, does not stretch much, the length of the sleeves is ideal, my height is 177 cm. It came very quickly. Very satisfied with the purchase.
V***v –
Just super material cotton advise
M***r –
Same as in the photo small size. Size S/M in france taken from the L
F***r –
Satisfied with my order according to the picture they are very well I had already ordered one. .. Too happy so this is my 2 th order Thank you very much to you store
M***r –
Koperkowy PES