Refund policy
Return Policy
We offer a 30-day return guarantee. From the date of delivery, you have 30 days to request a return.
Return Eligibility Requirements:
- Item must be in original condition (unworn, unused, tags attached)
- Original packaging must be intact
- Valid proof of purchase or receipt required
To initiate a return, contact support@shopvento.com. Upon approval, we will provide return shipping instructions. Unauthorized returns will not be accepted.
Refund Processing
Following inspection and acceptance of your return, refunds are processed to your original payment method within 10 business days. Processing times by your financial institution may extend this window. For refunds not received after 15 business days, please contact support@shopvento.com
Defects & Delivery Issues
Inspect your order immediately upon receipt. Report any damage, defects, or incorrect items to support@shopvento.com without delay to enable swift resolution.
Non-Returnable Categories
The following items cannot be returned:
- Perishable goods (food, plants, flowers)
- Personalized or custom-made items
- Personal care products & cosmetics
- Restricted materials (hazardous substances, flammable goods, gases)
- Discounted/sale items
- Gift cards
Exchange Process
Exchanges are processed as a return followed by a new purchase. Returned items must meet all eligibility standards: original condition, unworn/unused, tags intact, original packaging, and proof of purchase.
For policy questions or item-specific concerns, reach out to support@shopvento.com.
Contact Us
Email: support@shopvento.com
Company Name: BESTDB TRADING PTE. LTD.
Address: 7030 ANG MO KIO AVENUE 5, #09-46, NORTHSTAR @ AMK, SINGAPORE
569880
We will reply to emails within 12 hours during working/business days.